Take Your Professional Presence to the Next Level

Click here for more information and to register.

Plan to attend one of these informative sessions:
Thursday July 15th, 2010
9:00 AM to 11:00 PM or
2:00 PM to 4:00 PM
This workshop will be located at:
Evanston Roundhouse
Portland Rose Meeting Room
Snacks will be provided for each session

Topics to be covered include:

Retail Sales & Customer Service

• The 5 Types of Customers
• Increase Your Loyal Customers to Increase Your Sales
• 8 Rules For Good Customer Service
• The Five Basic Don’ts Of Customer Service
• Top 10 Ways to Turn Off Customers
• 15 Things Retailers Should Never Say
• Dealing With the Disgruntled
• Retail Store Evaluation
• How To Turn Returns into Sales
• The Top 10 Ways to Better Your Business

Phone Answering Tips to Win Business

Phone answering skills are critical for businesses. The telephone is still most business’s primary point of contact with customers. And the way you answer your company’s phone will form your customer’s first impression of your business.

• Time Management Tips for Inbound & Outbound Phone Calls
• 3 Keys to Business Phone Greeting Success
• Telephone Greetings that Customers, Prospects, and Employees Love